Shipping & Returns

Sterling Home & Appliances offers complimentary white-glove delivery across Canada and the United States. Our team reviews appliance availability and contacts you to coordinate delivery timing and access.

Check appliance dimensions, doorways and access routes before delivery. Let us know about stairs, elevators or restricted access. Installation is not included and must be arranged separately; wait for confirmed delivery arrangements before booking an installer.

All prices are in Canadian dollars. For US deliveries, contact us before ordering if you need clarification on cross-border requirements or any applicable import charges.

We accept eligible appliance returns within 15 days of delivery, subject to our Returns & Refund Policy.

• Appliances must be uninstalled, unused, and in their original packaging with accessories and documentation
• Installed, connected, used, unpackaged, and special-order appliances are not returnable
• Customers are responsible for pickup and return shipping fees, quoted when the return is arranged
• Refunds are processed to the original payment method within 5–7 business days after the returned appliance passes inspection

Standard manufacturer warranty applies. Sterling Home & Appliances does not provide extended or supplemental warranties.

For delivery questions or to arrange a return, contact info@sterlinghome.ca or (814) 885-3108. Please include your order reference and appliance details.